Refund Policy

Research-use products

VitaPep products are sold for research and laboratory use. Sales are final except when the wrong product is delivered or an item arrives damaged. A separate pre-shipment cancellation process is described below.

Wrong or damaged items

Tell us about a wrong or damaged item within 48 hours of delivery. Include a clear photo or video showing the wrong product or the damage. Submit a return request through your VitaPep account or contact [email protected]. VitaPep reviews the request and must approve a return before it begins.

Approved returns

Once VitaPep approves the return, begin it within 7 days. VitaPep covers the return shipping cost for approved returns. Opened or used products are not returnable. Claims made after the 48-hour reporting window and returns begun after the 7-day window are not eligible under this policy.

Refunds

Approved refunds are issued in full to the original payment method. VitaPep does not charge a restocking fee, a refund-processing fee, or any other refund deduction.

Cancellation before shipment

You may request cancellation before your order ships. The request requires VitaPep review and approval. An approved pre-shipment cancellation receives a full refund of the captured amount, including the original shipping fee, to the original payment method.